POLICIES

Arrival:

So you can fully enjoy your spa experience, please arrive a minimum of 15 minutes before your first scheduled treatment.

Reservations & Cancellations:

  • If you are not a registered guest of The Surrey, a credit card number is required to guarantee your reservation.
  • We require 24 hours notice to cancel any appointment. Any cancellations made after this period will be charged in full.

Valuables:

A safe is available in your treatment salon for your valuables. We regret that we cannot be held responsible for personal items.

Health Conditions:

Please advise us of any health conditions, allergies or injuries that could affect your service when making your spa reservation.

Courtesy:

Please help us to maintain the serenity of the spa by silencing all electronic devices and respecting all guests’ rights to privacy.

Gratuities:

For your convenience, a 20% gratuity will be added to all services.

In-Room Services:

Most spa services are available in the privacy of your guest room.


Gift Certificates are available at the Spa or online.


The Spa is available for private, fully customizable events.